Consumer Rights
Short Questions
Question: What is the main focus of the Consumer Rights chapter?
Answer: The chapter focuses on the protection and awareness of consumers in the marketplace.
Question: When did the consumer movement in India begin?
Answer: The consumer movement in India began in the 1960s.
Question: What does COPRA stand for?
Answer: COPRA stands for Consumer Protection Act.
Question: In which year was the Consumer Protection Act enacted?
Answer: The Consumer Protection Act was enacted in 1986.
Question: Which day is celebrated as National Consumers’ Day in India?
Answer: 24th December is celebrated as National Consumers’ Day.
Question: What is the full form of RTI?
Answer: RTI stands for Right to Information.
Question: What is the right to safety?
Answer: It is the right to be protected against goods and services that are hazardous to life.
Question: What does ISI mark ensure?
Answer: ISI mark ensures the quality and safety of industrial products.
Question: What is the maximum claim limit for a District Consumer Commission?
Answer: The limit is up to ₹1 crore for a District Consumer Commission.
Question: Which organization gives the Agmark certification?
Answer: The Directorate of Marketing and Inspection gives Agmark certification.
Question: What does the right to be informed mean?
Answer: It means consumers must be given full information about goods and services.
Question: What is the right to choose?
Answer: It means consumers have the freedom to choose goods and services of their preference.
Question: What is the right to redressal?
Answer: It is the right to seek compensation against unfair trade practices.
Question: What does the right to consumer education mean?
Answer: It means consumers should know about their rights and duties.
Question: What does the consumer movement aim to stop?
Answer: It aims to stop unfair trade practices and consumer exploitation.
Long Questions
Question: Why are rules and regulations required in the marketplace?
Answer: Rules and regulations protect consumers from unfair trade practices like cheating, overpricing, or selling defective goods. They ensure fair treatment and prevent exploitation. Without them, sellers might misuse their power over buyers.
Question: Explain the need for consumer awareness.
Answer: Consumer awareness helps people understand their rights and duties while buying goods or services. It protects them from fraud and ensures fair treatment. An aware consumer can question and report exploitation effectively.
Question: What led to the growth of the consumer movement in India?
Answer: The movement grew due to unfair practices like adulteration, black marketing, and hoarding. People began demanding protection and justice. This led to the formation of consumer groups and the enactment of COPRA.
Question: What is the importance of the Right to Information (RTI) Act?
Answer: The RTI Act allows citizens to seek information about government activities and decisions. It promotes transparency and accountability. Through RTI, people can demand fair and quick responses from government offices.
Question: Describe the role of consumer forums and commissions.
Answer: Consumer forums help people file complaints against unfair practices and guide them in legal processes. They exist at district, state, and national levels. These forums ensure justice and compensation to consumers.
Question: What is the meaning of the Right to Safety?
Answer: The Right to Safety protects consumers from goods and services that can harm health or life. It ensures producers follow safety standards. This right prevents accidents caused by defective or unsafe products.
Question: What are the major rights of consumers under COPRA?
Answer: The major rights include the right to safety, information, choice, redressal, representation, and education. These rights safeguard consumer interests and promote fairness. Every consumer must know and use these rights.
Question: How does standardisation help consumers?
Answer: Standardisation marks like ISI, Agmark, and Hallmark guarantee product quality. They protect consumers from substandard or fake goods. Such marks help buyers trust and identify genuine products easily.
Question: What challenges are faced by consumers in getting justice?
Answer: Consumer redressal can be slow, costly, and complicated. Many people lack awareness and evidence like bills. As a result, small complaints often go unreported or unresolved.
Question: What steps can consumers take to protect themselves from exploitation?
Answer: Consumers should ask for bills, check expiry dates, and look for quality marks. They should be aware of their rights and report unfair practices. Active participation in consumer movements strengthens their protection.
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